Join our Sales Team!

 

Sales Associate job description

Job Description 

Four areas of work:

·  Customer service 

·  Administrative tasks

·  Marketing and Communications

·  Ride and Event coordinator

 

The key tasks and details are detailed below.

 

Customer Service   

  • Provide excellent customer service with high energy positive attitude is #1 priority

    • Greet customers at the door. Welcome them enthusiastically

    • If they are walking in with a bike ask if they need service and direct them to back if so.

    • If they need to use a pump, ask if they need a hand.

    • Hold door for customers coming in/leaving with bikes

    • Tell customers about upcoming rides and events

    • Provide product information and demonstrate features and benefits

    • Assist with product demos and answer any questions or concerns

    • Put away test ride bikes and replace bikes on the floor when sold. 

  • Stay up-to-date on product knowledge and industry trends

  •  Collaborate with team members to achieve sales goals

  • Take and record Special Order transactions according to procedures

  • Schedule tune-ups and shorts based on max per day schedule. Take deposit. 

  • Call customers with an appointment 1-2 days before to remind them to bring their bike in the day before appointment. Include update in notes on work order with date and initials.

  • Check voicemails, emails and text messages (first thing in the morning)

  • Restock and organize sales floor

  • Sweep, clean bathroom, dust shelves, pump tires, dust bikes, keep the shop spic and span


  • Unpack and check in inventory deliveries. Which includes:

    • Checking packing list and physical inventory match initial and date packing slip 

    • Input to POS, categorize and label  all items for sales floor

    • Check if it is a special order call customer as needed 

    • Check to make sure pricing hasn’t changed.  If our cost goes up so does customer price. Use margin calculator

  • Check-in bikes for service when no mechanic is available 

  • Call or text customers to pick up bikes after 1 week

  • Ensure all customer correspondence is noted in workorder 

  • organize stock room - this is something that constantly needs to be done as inventory turns over

  • Check bikes on the floor are a range in size and style. Perform light maintenance on bikes on the floor: Pump up tires, remove test ride pedals, dust.  

  • Perform weekly deep cleaning tasks

  • Take on-line training courses available from vendors

 

Marketing and Communications Activities (10-20% of time in season 40-50% of time off season)/shared or as needed

  • Monthly Newsletter Contributions and ideas

  • Facebook and IG ideas and updates as needed

  • Take new bike day photo and post #newbikeday

  • Update and help with website ideas

  • Write or assist with blog writing

  • Other marketing initiatives

 

Events and Rides  

  • Assist in creating  calendar of events on website  

  • Lead rides and assist in coordination or other ride leadership

  • Lead monthly fix-a-flat clinic

  • Update event chalkboard everyday if needed. As soon as something is out of date, update..

  • Post events in meet-up evensi and dabble, WPB newsletter/website, rides


Administrative

  • Create PO’s for all orders

  • Take notes on things that need follow-up in the front desk notebook. Include date, time, next steps. Ensure to follow up if needed.

  • Ensure all inventory received has been categorized

  • Enter vendor invoices into quickbooks


Qualifications:

  • Excellent customer service skills with the ability to build rapport

  • Familiar or experience with Microsoft

  • Ability to post to social media accounts are a plus

  • Strong time management skills to prioritize tasks effectively

  • Bilingual skills (English/Spanish) are a plus

  • Familiarity with Point of Sale (POS) systems is an advantage

  • Ability to lift and move stock as needed

  • Ability to communicate effectively in English, both verbally and in writing

Join our team as a Sales Associate and enjoy a competitive salary, opportunities for career growth, and a positive work environment. Apply now to become part of our dynamic sales team!